Dear North Coast team,
I arrived at our holiday home - and your shippment was not there: when will books and Midgie hats arrive?
Thank you,
Erik Brenninkmeijer
Hi Erik,
Sorry you have not received you order as expected. You mention it not being at your holiday home when you arrived. However the shipping and Billing address are both an address in London. This address appears to be wrong or incomplete.
According to Royal Mail Tracking they attempted to make a delivery on 30-06-2025. It says they were unable to deliver to this address as they were unable to identify it. The parcel is being returned to us.
I have asked our shipping team to contact you to clarify the delivery address so that we can forward it to the correct address once it has been returned to us,
Kind Regards
Darren
Customer Support Team
Goods not received. I informed of incorrect delivery address in plenty time
Hi Gordon. Please accept our appologies for the mix-up. We have resent your order to the correct address, and have included some extras as a gesture of goodwill for your inconvenience.
Thank you for as a gesture of goodwill for your inconvenience. If you have any further questions or concerns, please don’t hesitate to reach out.
Darren
Customer Support Team